Shipping policy

Shipping

Please note we are unable to ship to PO boxes.

We use a variety of local courier companies for your order. We do our best to dispatch orders as quickly as possible.

Free shipping for orders $100 and over

$9.50 delivery for all orders under $100 (you could just buy another bra!).

Orders are couriered with a tracking number and are typically dispatched within 2 working days of receipt of order.

NOTE:  We know waiting for your goodies to arrive can be frustrating, which is why we always endeavour to dispatch orders within 2 working days, with goods typically arriving 1 - 5 working days after dispatch. Courier companies do experience intermittent delays at times, so in the rare event that your goods haven't arrived in a timely fashion simply contact our team at:  braguru@roseandthorne.com and we will be happy to assist with an update!

Change of heart? Returns

Great bra fit is really important, so we accept returns for a full refund of purchase price for any reason within 30 days of purchase on many of our bra products. Please note, all brief sales are final and unable to be returned. There are a couple of rules to keep in mind:

• Items must be returned within 30 days of purchase

• Bras must be returned in original and unsoiled condition. Original condition means unworn, unwashed, as new condition with all tags still attached.

• • We are unable to accept returns on any briefs (hygiene), items marked clearance or outlet, bras priced $35 and under purchased on or after 10/2/26, bras priced $29 and under purchased on or before 9/2/26  (sales of these heavily discounted end-of-line items are final). 

To keep things simple we don’t offer exchanges, however accepted returns will receive a refund of the purchase price back to your method of payment. Please note, shipping fees are non-refundable.

Step 1 : Email braguru@roseandthorne.com to receive information on sending your item/s back to our New Zealand Distribution Centre so we can ensure the return goes smoothly for you. Note – returns must be sent via a tracked delivery service to ensure they arrive at our Distribution Centre, and we are unable to accept responsibility for lost returns while in transit.

Step 2 : You will receive confirmation of your refund via email once the return has been received and accepted (please allow up to 10 working days for your return to be processed once it arrives with us). Should the return not be accepted, a member of our team will contact you to advise next steps.

If you are unsure of the fit, please drop us an email before you check out - we’re always happy to help with sizing queries. Also consider a free Online Bra Fitting to help you find the best Rose & Thorne bra for you.

Important note: If the item has been used in a way it shouldn’t have been, or the care instructions have not been followed, then unfortunately, you won’t be eligible for a refund.