FAQ
If you’ve got any questions or concerns, check out our top most frequently asked questions and quick links below. If you can’t find an answer, please don’t hesitate to contact us.
Our Bras
1. How do I know what size I am?
It’s best to have a bra fitting on a regular basis - life changes our bodies!
2. Where can I get a Rose & Thorne Fitting?
Anywhere! From the comfort of your own home, meet with one of our trained online bra gurus. Book a free Online Bra Fitting, and receive a 10% discount on your first order.
3. What are your bra shapes?
Rose & Thorne created its iconic bra shapes to meet women's differing bodies and needs. Each shape serves a different purpose. So, once you've found the ones that work for you, you can buy bra after bra with confidence knowing it will fit you. Lingerie shopping has never been easier!
4. What is Forgiving Fit Technology?
At Rose & Thorne, we know that women often wear the wrong size bra. And even if you do get that right, the female form is constantly fluctuating. With that in mind, we created Forgiving Fit™ Technology, a way to ensure that you're comfortable and supported all the time. Even if you're not entirely sure what to look for in a bra, or what your perfect size is, Forgiving Fit™ means that your bras will be comfortable even if you're a size out.
5. What is the difference between the Leakproof and Classic Maternity bras?
Our Leakproof Maternity bras use revolutionary Dry Layer Technology to absorb breast milk. The Leakproof Bra keeps you feeling dry and stops leaks showing through your clothes. Read more about our Leakproof maternity bras and their many benefits.
6. Are all of your products on the website?
Yes, our current gorgeous bras and briefs are available online.
Online Bra Fittings
1. How do I book?
Book a video appointment online.
2. Do I need a tape measure?
No, you probably don’t need a tape measure. Our experienced fitters have learned how to fit really well by eye when you are in a bra already.
3. Do I have to get my clothes off?
No, you don’t need to take your clothes off. Using the bra you are currently wearing as a starting point, our fitter will talk to you about how that fits.
4. Will anyone else be able to see me?
No, the video call will be private and one-on-one between you and our Bra Guru.
5. Is it recorded?
Heavens no – we take your privacy seriously and never record fitting sessions.
6. How much does it cost?
It's free! What’s important to us is that you find the right fitting bra and you feel good doing it. That’s priceless to us.
7. What if I don't have Zoom?
No problem! We will supply you with a link in the confirmation email. All you need to do is follow the link. You don’t even need a password - our BraGuru will let you in from the Zoom Waiting Room.
Please ensure your camera and microphone is working prior to your appointment. Our amazing BraGuru Sue is in extremely high demand and so it's best to be ready to rock n roll at your agreed appointment time. Enjoy!
8. What if I don’t have a camera?
Best you wait until you have a camera. Our online fitting is not possible to conduct without our Bra Guru being able to see you and your pearly whites! Perhaps borrow a friend’s device that has a camera.
9. Can I come to your Outlet Store & Fit Studio in Drury?
Absolutely, you can visit us there - no appointment needed!
10. Troubles?
If you have any trouble with your video call or need to cancel, please email us on brafittings@roseandthorne.com.
Rose & Thorne
1. What is Rose & Thorne's background?
Rose & Thorne was founded in 2011 by Stefan Preston and Sue Dunmore, Bendon's former CEO and Head of Design respectively. After leading Bendon's expansion into Europe, North America and the Middle East, they saw an opportunity to create a lingerie experience unlike any other.
Rose & Thorne is lingerie made simple. When we started this label, we knew that buying bras could be costly, time consuming and often uncomfortable for many women. So we set out to change the entire lingerie experience. Our bras give women of all shapes and sizes the comfort and style they deserve at a price they can afford.
2. How do I keep up to date with Rose & Thorne?
Sign up to our RoseMail email. You will get early access to all of our new arrivals, some super special offers, and bunches of other good stuff.
Follow us on Instagram and Facebook.
3. Is there a Rose & Thorne store?
Yes, our Rose & Thorne Outlet store is in Drury, Auckland. Along with the lowest possible price on end of line stock you can also get expert fitting advice from some of the original Bra Gurus.
Outlet Location: 5/23 Creek Street, Dury, Auckland, New Zealand.
Open Hours:
Monday - Friday 9.00am - 4.30pm
Saturday 9.00am - 2.00pm
Sunday closed
Orders
1. Which payment methods do you offer?
You can pay for your order with Visa, Mastercard or use Laybuy.
2. Is it safe to order online?
We are committed to ensuring that all of your information is secure. We do not store your credit card details. Our website is hosted by Amazon Web Services, who is PCI-DSS compliant, with our critical pages are http secured. And we do not share any of your personal information with any third parties. Read more about our Privacy Policy.
3. Can I buy Rose & Thorne in a store?
You can! We have our own Drury Outlet Store & Fit Studio, which stocks our full range, as well as some ends of line bargains.
Delivery
1. Do you ship internationally?
We currently ship to a wide range of countries.
For our New Zealand based customers, please visit us at www.roseandthorne.co.nz.
For Australian based customers, please visit us at www.roseandthorne.com.au
All other countries, please visit us at www.roseandthorne.com.
2. Will you deliver to my PO Box?
We require a physical address for all deliveries.
3. How can I track my order?
Once we’ve shipped your order, you'll receive an email that includes your tracking reference.
4. When will my order arrive?
Orders are typically dispatched within 2 working days of order being received. Delivery times may vary due to delays by the Courier companies due to the current Covid Omicron situation. Please be patient with the courier companies as they are doing the best they can. We really appreciate your support.
5. Which courier services do you use?
We use a variety of local courier companies to deliver your order.
6. Did you mention free delivery?
Delivery is free on NZ orders over $100. It's $7.50 for orders under $80, and $5 for orders $80 - $99.99
Returns
1. What is your returns policy?
Check out our hassle free returns policy.
2. How do I send things back?
Contact us to let us know what you’d like to return and why. Email returns@roseandthorne.com and our team will help you with next steps. Please include your phone number and order number.
3. Which products can’t be returned or exchanged?
We are unable to accept returns or exchanges on any briefs (hygiene), items marked clearance or outlet / balconette bras $25 or under / any other bra style (excluding balconette) $29 or under (sales of these heavily discounted end-of-line items are final).
4. I believe a product is faulty - what can I do?
If you believe your item is faulty, contact us explaining the fault, including pictures if you can. We can then assist you.